How many Sales Orders do you process per day?  Sales Orders
Number of Customer Service Representative(s)
   Average yearly salary for CSR Staff $
   Overhead Cost (25% of gross Salary) $
   Managing CSR (10% of gross Salary) $
   Total $
Average amount of Sales Orders processed per hour (per CSR) Sales Orders/Hour
Cost to rework a Sales Order $ per Sales Order
(We assume it costs on average $ and % of orders need to be reworked)
Days Sales Outstanding (DSO) impact due to errors $ per Sales Order
Annual sales $
Interest rate %
We assume that receivables account for 20% of the company sales